Terms and Conditions

Last Updated: 12/25/2025

Welcome to MeetDoris ("we," "us," or "our"), a company incorporated as MeetDoris LTD and trading as DorisLabs. These Terms and Conditions ("Terms") govern your access to and use of the MeetDoris platform, including any content, functionality, and services offered on or through MeetDoris (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Description of Services

MeetDoris is an AI-powered meeting intelligence and workflow platform that helps users and teams capture, organize, and act on customer conversations and related data. Our Services include:

  • MeetDoris Web Application: A platform for managing meeting transcripts, insights, and analytics.
  • Coach by Doris Labs (Browser Extension): A Chrome browser extension providing real-time MEDDPIC sales coaching during video calls on Google Meet, Zoom, and Microsoft Teams.
  • Doris AI Bot: An automated meeting attendee that joins your video calls to capture transcripts and provide real-time coaching insights.

3. Eligibility

To use our Services, you must be at least 16 years old and capable of forming a legally binding contract under applicable law.

4. User Accounts

  • You must provide accurate and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized use of your account.

5. Subscription Tiers and Payment Terms

Free Tier

Basic features are available for free with usage limits. Free tier users receive limited coaching sessions per month and access to core functionality.

Paid Tier

Paid subscribers receive enhanced features including increased session limits (100 sessions/month), full coaching history access, priority support, and data privacy protections (see Section 6). Subscription payments are processed via Stripe.

6. AI Model Training and Data Usage

Free Tier Users

By using the Services on the Free Tier, you agree that certain anonymized and aggregated data from your coaching sessions may be used to improve Doris AI models. Specifically, this includes:

  • AI-generated coaching suggestions and proposed questions
  • Whether suggestions were accepted, dismissed, or detected as asked during the conversation
  • Objection detection accuracy and response effectiveness metrics
  • MEDDPIC dimension scoring patterns and evidence correlation

This data is used solely for the purpose of improving the quality and accuracy of our AI coaching recommendations. We do not use your raw meeting transcripts, personal identifiers, or sensitive business information for model training purposes.

Paid Tier Users

Paid subscribers are fully exempt from any data being used for AI model training. Your coaching sessions, suggestions, feedback, and all associated data will not be used to train, improve, or develop our AI models. Your data remains strictly for providing you with the Services.

7. Browser Extension Terms

By installing and using the Coach by Doris Labs browser extension, you additionally agree to the following:

  • Meeting Access: The extension operates within your browser during video calls on supported platforms (Google Meet, Zoom, Microsoft Teams).
  • Doris AI Bot Attendance: When you initiate a coaching session, the Doris AI bot will join your meeting as an attendee to capture the audio transcript. You are responsible for informing other meeting participants of the bot's presence and obtaining any necessary consent.
  • Real-Time Processing: Meeting audio is processed in real-time to provide coaching suggestions, objection detection, and MEDDPIC tracking.
  • Calendar Integration: If you connect your Google or Outlook calendar, we access your meeting schedule solely to display upcoming meetings and enable one-click coaching session initiation.
  • Session Data: Coaching session data, including MEDDPIC scores, suggestion history, and session summaries, is stored to provide session history and analytics.

8. Recording Consent and Compliance

You acknowledge and agree that:

  • You are solely responsible for obtaining any required consent from meeting participants before enabling the Doris AI bot or recording features.
  • You will comply with all applicable laws and regulations regarding call recording and monitoring, including but not limited to GDPR, CCPA, and state/country-specific consent laws.
  • MeetDoris is not liable for any failure on your part to obtain proper consent from meeting participants.

9. User Conduct

You agree not to:

  • Violate any applicable laws or regulations.
  • Infringe upon the rights of others, including intellectual property rights.
  • Upload or transmit malicious code or content.
  • Use the Services for any unauthorized or illegal purposes.
  • Use the browser extension or AI bot to record or monitor meetings without proper consent.
  • Attempt to reverse engineer, decompile, or extract the AI models or algorithms powering the Services.

10. Intellectual Property Rights

All content, features, and functionality on the platform—including AI models, coaching algorithms, MEDDPIC frameworks, and the browser extension—are owned by MeetDoris or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

11. Disclaimers

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, express or implied. AI-generated coaching suggestions are provided for informational purposes only and should not be considered professional sales, legal, or business advice.

12. Limitation of Liability

In no event shall MeetDoris be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to damages arising from AI-generated suggestions, missed coaching opportunities, or technical interruptions during meetings.

13. Termination

You may terminate your account at any time through your account settings. We reserve the right to suspend or terminate your access to the Services for any reason, including violation of these Terms. Upon termination, your right to use the browser extension and all Services ceases immediately.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.

15. Contact Us

If you have any questions about these Terms, please contact us at help@meetdoris.com.