Privacy Policy

Effective Date: 30 December 2025

Last Updated: 30 December 2025

This Privacy Policy explains how MeetDoris Ltd (trading as DorisLabs) (“MeetDoris”, “we”, “us”) collects, uses, shares, and protects information when you visit our websites or use our products, browser extensions, and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Who we are and how to contact us

We are MeetDoris Ltd (trading as DorisLabs).

  • Registered office: 16 High Row Field, Felixstowe, Suffolk, England, IP11 7AE
  • Email: help [at] meetdoris.helpscoutapp [dot] com

2) Scope: website visitors, product users, and meeting participants

Your relationship to MeetDoris affects how we process data:

  • Website visitors: we act as a controller for website analytics, marketing attribution, and inquiries.
  • Product users: we act as a controller for account management, billing, and operating the Services.
  • Meeting participants and customer content: where a business customer uses MeetDoris to process meeting content, that customer may be the controller for the meeting content, and MeetDoris typically acts as a processor/service provider.

3) Information we collect

Depending on how you use the Services and what you enable, we may collect:

A. Account and profile information

  • Email address, name, and account identifiers.
  • Workspace/team information, roles, and preferences (e.g., timezone).

B. Billing and transaction information

  • Subscription status, plan, and billing history.
  • Payment processing is handled by Stripe; we do not store full payment card numbers.

C. Customer content and connected data

  • Meeting recordings (where enabled/authorized), transcripts, speaker labels, and meeting metadata.
  • Calendar/email/CRM data you connect (e.g., Google/Microsoft/HubSpot), and files you upload.

D. AI-derived outputs

  • Summaries, key points, action items, tasks, Q&A, objections, decisions, and analytics outputs derived from your content.

E. Technical and usage information

  • IP address, browser type, device information, and logs.
  • Usage patterns (pages viewed, feature usage, clicks), and performance/error telemetry.

F. Cookies and similar technologies

We use cookies and similar technologies on our websites and within our Services for necessary functionality, analytics, and (where enabled) marketing attribution.

4) How we collect information

  • Directly from you (forms, account creation, product usage, uploads).
  • From integrations you connect (e.g., Google, Microsoft, HubSpot).
  • Automatically through cookies, SDKs, and logs.
  • From service providers (e.g., payment and authentication providers).

5) How we use information

  • Provide and operate the Services (authentication, core features, account management).
  • AI features (generate insights, summaries, analytics, and recommendations you request).
  • Support (respond to questions, troubleshoot issues).
  • Security (fraud prevention, abuse detection, incident investigation).
  • Billing (subscriptions, invoices, receipts).
  • Product improvement (usage analytics, debugging, performance monitoring).
  • Marketing and attribution (measure campaigns and conversions where enabled).
  • Legal compliance (comply with laws and enforce our terms).

6) Legal bases (UK GDPR / EU GDPR)

Where UK GDPR/EU GDPR applies, we process personal data based on one or more of the following:

  • Contract: to provide the Services you request.
  • Legitimate interests: to secure and improve the Services, prevent fraud, and measure performance.
  • Consent: where required for certain cookies/marketing technologies and optional features.
  • Legal obligation: to meet legal and regulatory requirements.

7) AI and automated processing (including Azure OpenAI Service)

We use AI to deliver features like summaries, insights, analytics, and drafting assistance. Certain processing may be performed through Azure OpenAI Service and related infrastructure.

When using Azure OpenAI Service, your prompts (inputs) and completions (outputs) are not available to other customers or to OpenAI, and are not used to train, retrain, or improve Azure OpenAI Service foundation models.

8) Cookies, pixels, and similar technologies

We use cookies and similar technologies to support essential functionality, understand how our websites/Services are used, and measure marketing attribution where enabled.

  • Essential: security and core functionality.
  • Analytics: understand usage and improve user experience.
  • Marketing: measure conversions and optimize campaigns.

You can manage cookie preferences where available, and you can also control cookies through your browser settings.

9) How we share information

We do not sell meeting recordings, transcripts, or other customer content. We may share information:

  • With service providers that help us run the Services (e.g., hosting, analytics, support, payments, authentication) under confidentiality.
  • With integration partners you choose to connect.
  • For legal and safety reasons where required by law or to protect rights and safety.
  • In business transfers (e.g., merger, acquisition) where allowed by law.

10) Third-party providers

Depending on what you enable and how you use the Services, we may use providers such as Auth0 (authentication), Stripe (payments), cloud hosting/storage providers, customer support providers, and analytics/measurement providers.

11) International transfers

Your data may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses and other lawful transfer mechanisms.

12) Data retention

We retain information only as long as necessary for the purposes described in this policy, including to provide the Services, comply with law, resolve disputes, and enforce our agreements. Retention of customer content may depend on workspace settings and deletion actions.

13) Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information. No system is completely secure, and we cannot guarantee absolute security.

14) Your rights and choices

If you are located in the United Kingdom, the European Economic Area, California, or another jurisdiction that grants privacy rights, you may have rights such as access, correction, deletion, restriction, portability, and objection (including to direct marketing), subject to applicable law.

How to exercise your rights. You (or any meeting participant) can email help [at] meetdoris.helpscoutapp [dot] com. We will verify your identity and respond within 30 days (extendable by a further 60 days for complex requests, in which case we will notify you). We do not discriminate against anyone for exercising privacy rights.

You also have the right to lodge a complaint with the UK Information Commissioner's Office or your local supervisory authority.

15) Third-party links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

16) Children's privacy

The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

17) Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last Updated” date.

18) Contact

If you have any questions about this Privacy Policy or our data practices, contact us at help [at] meetdoris.helpscoutapp [dot] com.