Sentiment tracking over time
See how customer sentiment evolves across every touchpoint, not just NPS surveys.
- Track engagement and enthusiasm trends
- Identify accounts going quiet or negative
- Prioritize outreach based on risk signals
Retention & Growth
Doris for Customer Success
Spot churn before it happens.
Expansion opportunity detection
Surface accounts that are ready for upsell based on actual conversation signals.
- Identify mentions of new use cases
- Track feature adoption discussions
- Time expansion conversations perfectly
Product feedback loop
Aggregate and route customer feedback to product without manual tagging.
- Auto-categorize feature requests and issues
- Track resolution and customer impact
- Close the loop with customers when fixed
Ready to see Doris in action?
Start turning your customer conversations into actionable insights today.